Genuinely interested in helping me.
When I REALLY needed a car, an AFFORDABLE car – no one would help me due to credit issues. Other dealerships seemed to be telling me only WHY they wouldn’t help me! But not Nick Rice of Ascent Auto Finance! From our very first conversation he seemed genuinely interested in helping me with no apparent pre judgments about my credit situation. To me, I felt like a valued customer needing a car – not a bad credit statistic. Every single step of the buying process was handled professionally and with attention placed on listening to what I needed – not telling me what he thought I should get “or else”. I have never enjoyed doing business with such a stellar group of people in my life! Even the finance department, Sue and Theresa were FABULOUSLY helpful and caring! I wholeheartedly recommend Nick Rice to anyone wanting to buy a car! It will be the BEST buying experience imaginable!
I look forward to my next purchase at Ascent Auto Finance!
Not only did the transaction go extremely smooth, but I enjoyed talking with Jim Bean as he sold me the car also. I look forward to my next purchase at Ascent Auto Finance. Much appreciation to Melissa on her assistance in getting the financing processed. I have never had such genuine friendly service in my lifetime.
Everyone at dealership was very professional!
I just want to let you know that this was a new experience for me. I have purchased new cars in the past and have always walked away dreaded with the whole process. Everyone at your dealership was very professional. I have always removed anything with the dealership’s name on it from my car, but will keep Ascent Auto Finance’s name on it this time. I will make sure everyone I know, will know where I got my car and will come back again.
Impressed with the service and staff!
My van was fixed today. I want to thank you for selling me this van and I am impressed with the service I have received not only from you, Melissa in the finance dept., people in the service dept. including Ishmael and the tech who worked on my van, Gordon the shuttle driver, and staff who walked through the waiting area and said good morning and asked if we needed anything. I would recommend anyone to come to Ascent Auto Finance to purchase a vehicle.
Heard the advertisement on the radio on 92.1
I heard the advertisement of the Buy Here Pay Here ad on 92.1, I contacted Jim Bean and he gave me the best customer service to his knowledge and I’m very satisfied with the vehicle of choice.
I will certainly be a returning customer.
I want you to know how pleased and excited I am about my new Aveo. I have told everyone about Ascent Auto Finance and I will certainly be a returning customer when the time comes. Before I came to Ascent Auto Finance I had went down the road to Hickory Hollow Kia it was the WORST experience of my life. They tried everything they could to put me in a car that I could not afford. It was like they thought I would be an easy person to trick into any deal. Before I ever went into their dealership I had spoke with them and told them what I could do price and payment wise I was told it wouldn’t be a problem. However, when I got there they would not work with me at all. They tried everything from telling me to cut out the drinks I buy at work to finding out I had pets and asking me what would I do if one of them ever had to go to the vet urgently if the price they were offering me was going to break me that bad. I have never been so insulted anywhere in my life. When I left that dealership they told me they would try to find me something used and give me a call…I never heard from them again.
My best friend had seen your commercial on TV and told me to give you guys a try and I’m so thankful that I did. From the first time I spoke with Lloyd he was great! I told him what I could do and what I could afford. I came in and when the banks wouldn’t work with me you all found a way and were able to put me in a safe reliable car that I absolutely LOVE. I couldn’t be happier. The time I spent in your dealership I watched all of your sales staff working with people and everyone was wonderful. There were people smiling everywhere and I personally never witnessed anyone being rude or disrespectful to anyone. You all have created a wonderful atmosphere and found a great staff to help people like me not only purchase a car but also get into to a car and not be over our heads. You are all GREAT keep up the good work.